Refund policy

 

1. All Sales Are Final
   - No returns or exchanges are accepted. 
   - All products are custom made to order.

2. Alterations
   - Customised items are NOT eligible for exchange or refund.

3. Sizing and personalisation choices
   - Please ensure all order details are correct - Item sizing choice, personalisation options and spelling before completing payment. As all items are made to order, we cannot accept amendments, cancellations, or refunds once payment has been processed.

4. Raising Concerns
   - Contact via email (uniformsignstylist@gmail.com) within 24 hours of receiving the order.
   - Provide a detailed description and photograph of the issue.
   - If a return is warranted, return the item at your own cost for inspection.
   - No action will be taken until the item is received and inspected.
   - Items worn or washed are considered 'accepted' and not eligible for replacement.

5. Order Changes
   - No alterations can be made once an order is placed. Ensure correct sizes and colours are selected.

6. Misprints and Damaged Items
   - Provide a photograph and detailed description of the problem.
   - For production issues, a reprint may be offered.

7. Quality and Production Issues
   - Issues related to production or quality will be resolved by offering a reprint.
   - Custom items cannot be resold.

8. Washed or Worn Items
   - Once washed or worn, items are deemed accepted and The Uniform Stylist is not responsible for any issues. Care of Products: It is the customer’s responsibility to follow the provided care instructions to maintain the quality of their clothing.

9. Colour Matching
   - Exact colour matching is not guaranteed. Refer to provided colour swatches.
   - Colour differences between screen and print do not warrant an alteration, refund, or exchange.

For any issues, contact Uniform Stylist at uniformsignstylist@gmail.com within 24 hours of receiving your item. Include your name, order details, and a detailed description with photographs of the issue.